Customer Service and Training (CS&T) Company has successfully obtained a membership in the reputable Mystery Shopping Provider Association (MSPA). Achieving membership of this highly regarded association is the fruition of years of successful hard work. The continuing success of the Mystery Shopping service is highly dependent on ethics, which CS&T have effectively maintained throughout.
Mystery shopping is a fairly new service in Egypt. Many companies use this service abroad to improve and maintain their customer service since they believe that “One unhappy customer will tell 5 other people of their bad experience with service” and that when location, pricing, and product assortment are no longer unique, service is often the key to success or failure and It costs 10 times more to get a new customer than to keep an existing one.