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Pane Vino

"Pane Vino" at the Semiramis InterContinental welcomed this month it’s new Italian Chef Roberto Boggio. Roberto, the man behind the exquisite array of Italian authentic dishes served...

Conrad Hotels' policy

In accordance with Conrad Hotels' policy to support the advancement of its team members, Ahmed Salama, General Manager of the Conrad Sharm El Sheikh Resort, announced the promotion...


Korloff Paris, one of the world’s leading designers of jewelry and precious items, is bringing its collection to Egypt for the first time.  To mark the event, Korloff artistic director and CEO Daniel Paillasseur...

Dirk Breuckmann

Gordon Campbell, Area Director of Hyatt Hotels & Resorts in Egypt announced Dirk Breuckmann as the new General Manager for Hyatt Regency Taba Heights. Breuckmann comes to Egypt with 22...


Why Dear Guest?

I have received several mails and friends' questions about the reason behind the (Dear Guest name). Simply, any one of us is a guest, whether for a few minutes buying grocery at the super market, a few hours on board a flight, a few days in a fancy hotel for a long waited vacation, a lifetime commitment with your bank or mobile operator or even reading a magazine as such, your expectations of the quality of service should not be compromised, so I came to the conclusion that every one on earth is a guest or on the other meaning customer being served by some one else.

CS&T Seeks Best Quality

Customer Service and Training (CS&T) Company has successfully obtained a membership in the reputable Mystery Shopping Provider Association (MSPA). Achieving membership of this highly regarded association is the fruition of years of successful hard work. The continuing success of the Mystery Shopping service is highly dependent on ethics, which CS&T have effectively maintained throughout.

About Dear Guest (DG)

Dear Guest (DG) Company - Egyptian Magazine successfully released its Business & Life Style Egyptian magazine in 2002 which have clearly & rapidly found its way to be one of the best Egyptian English magazine in the market. In addition of the normal coverage and articles that all other Egyptian magazines in the market present, DGmagazine focuses on all customer service related issues through its main chapters such as, Egyptian Mystery shopping chapter, Enrich your Knowledge and all marketing & customer services articles within the Egyptian market all in one magazine.

DG Magazine also interviews executives through our executive of the month chapter, lady of the month chapter, even further by focusing on either an industry or an organization in terms of customer satisfaction in the Egyptian market.

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